General FAQ

Do you take insurance?

As of May 2022 we are considered in-network for most BCBS, Cigna, and Anthem PPO insurance plans as a contractor for The Lactation Network. Please click here for more information on how to qualify for 6 free visits with no upfront cost or reimbursement needed.

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For other insurance types, we operate on a pay for service basis, meaning you pay for the service at the time we meet and we can submit a reimbursement claim for you to your insurance provider. Please click here for more information on payment options and reimbursement tips.
 

Can I use my HSA/FSA card to pay for my appointment?

You bet! If you've already paid for your appointment with another method, contact Annalee at admin[at]teachingbabiestonurse.com and we can easily refund and re-process your invoice(s) with your HSA/FSA card

 

What if I have more questions about insurance and reimbursement?

We are always happy to talk to you about insurance and reimbursement. You can call our Operations Manager, Annalee Harkins, at 919-438-2293. 

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What forms will I need to complete before my appointment?

Before your initial visit, you will receive one form with that includes three different parts:

• Intake Assessment, including Covid-19 exposure questionnaire

• Consent form

• HIPAA Compliance form.

At subsequent visits, a short intake form will be used to capture what has happened since our last visit.

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Where are you located?

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Our office is conveniently located at the Plum Spring Clinic building, with parking available directly outside of the front door. The address is 111 Knox Way, Unit 110, Chapel Hill 27516.

 

When you enter Polks Village, turn right on Knox Way. The clinic is the 2nd to last office on the left, next to CORA Physical Therapy and across from the brick UNC Northern Chatham building.