General FAQ

Do you take insurance?

Yes, for lactation consultations and Mother's Milk | Baby's Body appointments. We are part of The Lactation Network, which provides free lactation care for many insurance policies including most BCBS, Cigna, Anthem, and Humana PPO plans, among others. Please click here for more information on how to qualify for 6 free visits with no upfront cost or reimbursement needed.

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We are also part of the Community Cares Network for the Veteran's Affairs Administration. If you are a veteran, ask to be referred to us!

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For most other insurance types, we operate on a pay for service basis, meaning you pay for the service at the time we meet and we can submit a reimbursement claim for you to your insurance provider. NOTE: We cannot currently submit claims to Tricare (military health insurance). Please click here for more information on payment options and reimbursement tips.

 

For Osteopathic Manipulative Medicine (OMM) appointments with Dr. Emily, we provide a superbill for you to file with your insurance.
 

What should I bring to my appointment?

We recommend bringing a hungry baby and any accessories that you are currently using to nurse - or, that you have questions about (such as nipple shields, flanges, bottles, pumps, etc). 

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Do you do home visits?

No, we do not. We see patients in-person at our office in southern Chapel Hill or via telehealth, worldwide.

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What if I'm not currently feeding at the breast?

That's ok! You don't have to be nursing directly at the breast to need lactation support. We can help with making pumping efficient and pain free, reduce blocked ducts or work through the reason for repetitive blocked ducts, or bottle feeding, among other things. 

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What if I'm not currently lactating?

We recommend prenatal appointments for gestational parents and non-gestational parents who would like to induce lactation. For gestational parents we suggest scheduling a prenatal appointment around 30 - 34 weeks (6 - 10 weeks before due date). For non-gestational parents who would like to induce lactation, we recommend scheduling an appointment as soon as possible. Please feel free to reach out to Annalee at (919) 438-2293 with any questions.

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Do you have experience with LGBTQIA+ families?

Most definitely. We've worked with many couples on the issues that are unique to LGBTQIA+ families (as well as the everyday challenges that all families of newborns face!)  

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Can I use my HSA/FSA card to pay for my appointment?

You bet! If you've already paid for your appointment with another method, contact Annalee at admin[at]teachingbabiestonurse.com and we can easily refund and re-process your invoice(s) with your HSA/FSA card

 

What if I have more questions about insurance / reimbursement / scheduling / anything else?

Our Operations Manager, Annalee, can answer your questions about anything that's not specific medical advice! Give her a call at 919-438-2293. 

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What forms will I need to complete before my appointment?

Before your initial visit, you will receive one form with that includes three parts:

• Intake Assessment

• Consent form

• HIPAA Compliance form.

At subsequent visits, a short intake form will be used to capture what has happened since our last visit.

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Where are you located?

Our office is conveniently located at the Plum Spring Clinic building, with parking available directly outside of the front door. The address is 111 Knox Way, Unit 110, Chapel Hill 27516.

 

When you enter Polks Village, turn right on Knox Way. The clinic is the 2nd to last office on the left, next to CORA Physical Therapy and across from the brick UNC Northern Chatham building.