General FAQ
Insurance & Billing
Do you take insurance?
Yes, for lactation services. We are part of The Lactation Network (TLN) and Wildflower, which provide free lactation care for many insurance policies. We highly recommend checking if your insurance plan (or your baby's) qualifies for you for free care through either TLN or Wildflower (for CIGNA insurance) before your appointment.
For those who aren’t covered by TLN or Wildflower, or for non-lactation services, we ask for payment at the time of service and can provide you with a superbill to submit to your insurance for reimbursement. If you have concerns about payment, please see the additional billing questions below.
Please note that we are not able to submit claims to Medicaid or Tricare.
What if I can’t afford to pay for my appointment upfront?
We want you to receive the care that you deserve, and if the cost is difficult we are happy to set up a flexible payment plan with whatever terms are manageable for you. There is no fee or interest charged for setting up a payment plan. Please contact Annalee (919-438-2293) if you would like to discuss options.
We also offer a 25% discount on service fees for those without insurance or on Medicaid.
Can I use my HSA/FSA card to pay for my appointment?
You bet! If you've already paid for your appointment with another method, contact Annalee at admin[at]teachingbabiestonurse.com and we can easily refund and re-process your invoice(s) with your HSA/FSA card.
What is your cancellation policy?
We understand that life is unpredictable and want to be as accommodating as possible; however, out of respect for our providers, cancellation later than 24 hours prior to the visit (if cancellation is not due to illness or emergency) will incur a full charge for the visit. This applies even if you are approved for free lactation care through The Lactation Network or Wildflower.
Lactation-Specific Questions
What if I'm not currently feeding at the breast?
That's ok! You don't have to be nursing directly at the breast to need lactation support. We can help with making pumping efficient and pain-free, reduce blocked ducts or work through the reason for repetitive blocked ducts, breast refusal, or difficulty with bottlefeeding, among other things.
What if I'm not currently lactating?
We recommend prenatal appointments for gestational parents and non-gestational parents who would like to induce lactation. For gestational parents we suggest scheduling a prenatal appointment around 30 - 34 weeks (6 - 10 weeks before due date). For non-gestational parents who would like to induce lactation, we recommend scheduling an appointment as soon as possible. Please feel free to reach out to Annalee at (919) 438-2293 with any questions.
Do you do home visits?
No, we do not.
Preparing For An Appointment
What should I bring to my appointment?
For lactation appointments: We recommend bringing a hungry baby and any accessories that you are currently using to nurse - or, that you have questions about (such as nipple shields, flanges, bottles, pumps, etc).
For mastitis appointments: it is optional to bring your baby.
For bodywork appointments: If the appointment is for an infant or young child, we recommend bringing a lovie or favorite toy.
Do I need to wear a mask?
We continue to wear masks during visits, but it is optional for you to do so. We have adult-sized masks in the waiting room if you prefer to mask and forgot to bring your own.
If you or your baby are sick (with any kind of illness, not just covid), please contact us before your visit. It may be possible to still be seen in person with precautions in place, or have a telehealth check-in instead.
What forms will I need to complete before my appointment?
Before your initial visit, you will receive one form that includes three parts:
-
Intake Assessment
-
Consent form
-
HIPAA Compliance form
At subsequent visits, a short intake form will be used to capture what has happened since our last visit.
Where are you located?
Our office is conveniently located in southwest Durham off of Highway 54, near the intersection with 751/Hope Valley Rd, just a few minutes from I-40. We are in Suite 102 in Building 100 (the first building on the right when you turn into the parking lot from Highway 54). There is parking available directly outside of the front door and the space is wheelchair accessible.
The address is 1415 West NC Highway 54, Suite 102, Durham NC 27707. We recommend using our link for directions, as typing the address will take you to a different building.
Do you have experience with LGBTQIA+ families?
Most definitely. We've worked with many couples on the issues that are unique to LGBTQIA+ families (as well as the everyday challenges that all families of newborns face!).
What if I have more questions about insurance / reimbursement / scheduling / anything else?
Our Operations Manager, Annalee, can answer your questions about anything that's not specific medical advice! Give her a call at 919-438-2293.